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Outsourcing your IT administration
and maintenance is like using
electricity - you don't need
or want to manage the power
station - you just want to flick
on a switch when you want. All
IT infrastructure requires maintenance,
and users require access and
functionality in order to perform
their daily tasks.
HOW OUTSOURCING PROVIDES
MEASURABLE COMPETITIVE ADVANTAGES
Below are examples for the Company;
the Finance Department; and
the IT Manager to show simply
how Outsourcing provides a measurable
competitive advantage.
The Many Benefits to the
company from Outsourcing
Reduces Cost: The direct
and indirect cost of an internal,
dedicated internal resource
management infrastructure is
generally 25 to 30% higher than
Outsourcing.
Increased Staff Productivity:
Internal resources can only
address one requirement at a
time. Hence two, three, four
or even more concurrent requirements
lead to lower productivity for
users and eventually you run
out of hands.
Improved Staff Morale:
When issues are dealt with quickly,
efficiently and with a level
of consistent, unbiased service,
your staff have a much more
pleasurable experience than
if they have to wait for hours
or even days to receive assistance.
Reporting: Quality outsourcing
companies provide detailed reports
on all network activity, giving
management the information it
needs to make informed IT decisions.
Increased ROI: You receive
literally a Million Dollars
worth of technical expertise
for less than the cost of one
employee.
Training: Staff training
requirements often aren't noticed
or addressed. Outsourcing companies
spend thousands of dollars a
month on specialized training
to ensure our Engineers skills
are up to date.
Emotional Connection vs.
Independent Reporting: Many
companies hang on to loss-making
IT decisions because of an emotional
or political connection by the
instigator. This can have a
devastating effect on the company.
An Outsourcing company will
give you an independent report
on the best business practices
for your company.
How Outsourcing Assists the
Chief Financial Officer
Enables Fixed Budgetary Forecasting:
The annual cost of supporting
IT infrastructure can be accurately
calculated and provided on a
fixed price.
Reduces Direct Cost of Assets:
Less internal equipment required
- specific laptops, desktops,
mobile phones etc., are not
required.
Reduces Technical Training
Costs: Keeping abreast of
emerging technology requires
ongoing training. With outsourcing,
this is no longer the responsibility
of the company.
Increases Operational Visibility:
Companies need to keep accurate
costing records in relation
to User Vs Network issues. With
outsourcing these reports are
available to the CFO, and decisions
can be made on the company's
overall requirements.
Provides Measurable ROI:
Allowing for annual leave and
public holidays, internal resources
need to be available for approximately
46 weeks per annum, and a large
proportion of that time is spent
performing menial tasks that
aren't measured or reported
on. Outsourcing those tasks
means you have an accurate costing.
More importantly resources can
be better managed to deal with
core requirements.
How Outsourcing Assists an
IT Manager
Faster Response Times:
Networks are monitored in real
time and issues are identified
and addressed as they arise.
Increased Network Stability,
Reduced Unexpected Issues:
Pre-emptive maintenance is one
of the key factors of healthy
infrastructure; however these
"menial" monthly tasks are traditionally
the first to be dropped when
internal teams are concentrating
on core activities.
Complete Transparent Reporting
on all Activities: A report
is produced for every job completed.
These reports are transferred
to a monthly report which provides
invaluable information on the
network and provides a basis
from which strategic decisions
can be made on future requirements.
Increased Technical Resources:
Outsourcing provides increased
resources both in actual numbers
of people available to manage
multiple concurrent requirements,
but also in specialist technical
certifications.
More Time to Spend on Business
Strategies: IT Managers
should work "on" their company's
Information Technology - not
"in" it. Too often this isn't
the case, as they find themselves
becoming an "IT Doer" not an
IT Manager.
Ask yourselves these questions...
-
As an IT Manager how much
of your time is spent managing
the day to day requirements
of the network or your administration
team?
-
How much of your administration
team's time is spent performing
menial tasks on the network
or for your users?
-
If you and your team had
70% to 80% of this time
given back to you, would
your Company, your users
and your network benefit?
-
Would it be advantageous
to have access to a greater
pool of expertise and technical
resources?
If you answered yes to any of
these questions, then it's worthwhile
to bring a competitive advantage
to your IT Infrastructure equation
with ZMD Technologies.
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